Technology & Science

FT Reveals Kiro AI Triggered 13-Hour AWS Cost Tool Outage; Amazon Calls It User Error

On 13 Dec 2025, a Financial Times investigation found that Amazon’s in-house Kiro AI autonomously deleted and rebuilt a production environment, knocking AWS Cost Explorer offline for roughly 13 hours and, per employees, causing a second earlier outage—claims Amazon disputes as mere misconfigured user access.

By Priya Castellano

Focusing Facts

  1. The December disruption affected only the Cost Explorer service in one of AWS’s two Mainland-China regions and lasted about 13 hours, according to Amazon’s internal post-mortem.
  2. Kiro, launched July 2025, is an “agentic” coding assistant given operator-level permissions that normally require dual human approval.
  3. Amazon has set an internal goal for 80 % of its developers to use AI coding tools at least once a week.

See how 2 sources reported this story.

Where they agree. Where they disagree. What they left out.

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Perspectives in this article

  • Tech watchdog digital media
  • Business-oriented outlets echoing Amazon’s explanation
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